Sometimes, few students may face some difficulties in playing classes, and the player screen only shows IMEI and LAN ID. It may be possible due to the following reasons:
a) Your Internet connectivity is not good;
b) You must have opened the app after a few days;
c) Your app is not properly installed.
Kindly follow following steps to resolve your issues-
a) On your device menu, long press our app, this gives the option of ‘app info’
b) Now press ‘app info’, which gives 2 options-‘force stop’ and ‘uninstall’.
c) Press ‘Force Stop’
d) Now press ‘storage’ where you need to press on ‘CLEAR DATA’
e) Now again Re-login to our app.
If still the issue is unresolved, feel free to write to us at firstname.lastname@example.org, we will be happy to help you.